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Return Policy

  • Returns will be accepted within 30 days of shipping date.
  • 100% refund on all unopened and re-sellable returns.
  • No refunds on custom-made formulas, special orders, opened, or damaged products.
  • Refunds are for product costs only. We are unable to refund shipping costs, except: If the return is due to our error, we will reimburse your shipping costs. 
    • If you received the wrong product, or your order arrives incomplete or damaged, please e-mail us immediately after receiving your order. Send e-mail to sales@drshen.com, and specify ‘error noted or suspected’ in the subject line.
    • Returns must include either the packing slip, order number, or full name and date ordered.
    • When returning any item, be sure to use the Delivery Confirmation service.  
    • Refunds are made only to the credit card or other payment method used to place the order.
    Send all returns to:
    Returns Department
    Shen Clinic
    PO Box 8343
    Berkeley, 94707
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