Refund policy

 

• Please note that this Return Policy only applies to products purchased from www.drshen.com and not from other retailers, nor other websites.  Customers should consult the return policy of the original place of purchase if not purchased from us directly.
  
  
• New, unopened items in saleable condition that were purchased through www.drshen.com can be returned within 30 days of purchase for a full refund.
  
  
• We are not responsible for the cost of return shipping. Damaged and incorrectly shipped items may be returned to us within 30 days at no cost to the purchaser.
  
  
• Payments will be refunded to the card used for your order.
  
  
• To initiate a return, contact us at info@drshen.com or call (510) 548-2181 x3.